Amazon Customer Service Associate - Full-time Contract in Amman, Jordan
Join Amazon, Earth's most customer-centric company, and be part of our award-winning Customer Service team. We prioritize exceptional support experiences and encourage unique problem-solving approaches. As a Customer Service Associate, your purpose is to prevent issues, solve queries, and delight our customers. You'll handle customer requests via phone, chat, and email, addressing various topics from orders to payments. Our training equips you with the necessary tools to navigate and communicate effectively with customers.
- Variable hours based on customer demand
- 9-hour shifts, minimum 40 hours per week
- Shift patterns between 6 am and 12 am (male employees), 6 am and 10 pm (female employees), Monday to Sunday
- Schedule provided at least 1 week in advance, with weekly changes possible
- National holiday shifts may be required with appropriate compensation
- Comprehensive training and equipment package provided
- Medical insurance and employee discount
- Life insurance
- Nursery benefit
- Rethink benefit
- Employee Assistance Program (EAP)
- Minimum age of 18 with the right to work in Jordan
- High school qualification (Tawjihi/IGCSE/IBDP) or equivalent
- Strong written and oral fluency in English and Arabic
- Computer literacy and experience
- Willingness to work rotating shifts, including early, late, overnight, weekends, and voluntary overtime
- Hard-working, articulate, and detail-oriented
- Friendly and customer-focused
- Quick learner adaptable to change
- Comfortable multitasking in a high-energy environment
If interested, click the link below to start the application process. Plan for approximately 2 hours to complete the full application, including assessments evaluating your suitability for the role. We recommend using a laptop/desktop computer for the best experience. You can save your application progress and return to it if needed, but completing it in one sitting is advised where possible. We will contact you regarding the next steps if your application is successful.
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Company: Nuqtat Al Taknalojia
Job ID: ASF230104261
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