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وظائف شاغرة لدى البنك العربي 2020

IT Telecom Support Specialist

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ccountabilities and Key Roles:
  • Provide fast and effective quality IT support for Telecom Services against agreed SLA / OLA.
  • Monitor and maintain the availability of IT Telecom service and components.
  • Provide fast and effective quality for telecom received request and changes.
  • Ensure strict adherence to P&Ps and prompt closure of audit findings.
  • Document all IT support calls and provide the needed support in timely manner and quality.
  • Ensure the adherence of solutions and services to P&Ps and country.
  • Participate in generating periodic status reports.
  • Participate in implementing all the related P&P.
  • Effectively follow up periodic preventive maintenance plan items and document all related observation.
  • Follow Incident Management Process and use the formal Service Management tool
  • Participate and Developing Knowledgebase.
  • Provide internal clients with advice and recommendations with regards to their IT needs and respective solutions.
  • Imlement and maintain new phone devises system.

Job Requirements:
Education:
  • Graduate degree in Computer Science/ Computer Engineering / Telecommunication Engineering from a recognized University.
Experience:
  • Up to 3 years of IT operations and services support & delivery experience within a large company.
Competencies:
  • Very good in English and Arabic.
  • Interpersonal and analytical skills
  • Ability to communicate and work collectively with business partners.
  • Service Management methodologies and best business practices, ex. ITIL





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