شركة امازون تفتح باب التوظيف في مجال خدمة العملاء معدل الراتب 480-520 دينار - توجيهي كحد ادنى
شركة امازون تفتح باب التوظيف في مجال خدمة العملاء معدل الراتب 480-520 دينار - توجيهي كحد ادنى
الوظيفة
Job Summary
DESCRIPTION
Our Amazon Contact Centers work towards a single goal: to deliver the best possible support experience to our customers. To do that, our CS Operations teams are empowered and expected to think like owners. We solve problems the first time so that customers have an effortless experience every time. Building on Amazon’s global mission of being the ‘Earth’s most customer-centric company’, the Customer Service team started operations in August 2005 and has grown steadily in size and scope since then. Our Team members are empowered to think like owners and resolve customer problems via phone, email or live chat. We operate in a fast-paced, dynamic environment and make an impact to millions of customers across the globe. Our relentless focus on process improvements has helped us continuously evolve and expand our focus into new business domains.
Key job responsibilities
An Amazon Customer Service Associate is a critical part of our mission to deliver timely, accurate and
professional customer service to all Amazon customers. This vital position requires an action-oriented,
flexible problem-solver who will assist customers in expediting orders and correcting post-sales
problems. Associates communicate with customers primarily through mail, chat and phone and utilize a
variety of software tools to navigate customer accounts, research and review policies and communicate
effective solutions in a fun and fast-paced environment.
Knowledge And Skills Required
BASIC QUALIFICATIONS
Must be fluent in English and Arabic in written and verbal communication.
Must be 18 years of age or older.
Minimum qualification of high school (Tawjihi) -Passed.
Must be flexible with all shifts including night shift.
Must be eligible to currently live and work in Jordan.
Communication Skills
Ability to communicate correctly and clearly with all customers
Excellent documentation skills
Good comprehension skills – ability to clearly understand and state the issues customers present
Ability to concentrate – follow customers issues without distraction to resolution
Good composition skills – ability to compose a grammatically correct, concise, and accurate written response
Work successfully in a team environment as well as independently
Computer Knowledge/Skills
Ability to use a desktop computer system
Demonstrates an ability to successfully navigate websites
Demonstrates a proficient knowledge of email applications
Demonstrates an ability to learn in various media
Ability to successfully adapt to changes in the work environment
Customer Focus
Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment
Ability to empathize with and prioritize customer needs
Demonstrates interpersonal skills with a diverse customer base
Demonstrates conflict resolution, negotiation, and de-escalation skills
Demonstrates ownership to resolve challenging customer issues, escalating when necessary
Ability to determine customer needs and provide appropriate solutions
Maintain regular and reliable attendance, including the daily schedule as assigned
Flexible with the working schedule; may be expected to work weekends, holidays and events
Ability to work overtime as required by business - as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season
Problem Solving Skills
Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned
Ability to approach problems logically and rationally
Action oriented and self-disciplined
Organized and detail-oriented
Ability to quickly and effectively prioritize work time in various departments to meet business need
Ability to maintain composure in highly escalated situations
Qualified candidates will be comfortable in a multi-tasking, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service
Preferred Qualifications
Demonstrates understanding of the Internet, Amazon.com website, and competitor websites.
Familiarity with Windows XP, Microsoft Outlook, Microsoft Word Internet Explorer.
Excellent typing skills
Monthly Salary Range : 480-520 JOD
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