بنك الاسكان يفتح باب التوظيف للعمل ضمن كادره قدم الان
بنك الاسكان يفتح باب التوظيف للعمل ضمن كادره
وصف الوظيفة:
Responsibilities:
Determine the methods of measuring customer satisfaction from various touch points and channels of interaction.
Studying and analyzing customer behavior and surveys results.
Monitoring the building process of end-to-end customer journey maps for all products and services, along with continuous monitoring of the journeys.
Supervising and participating in identifying customers’ banking needs and taking proactive steps to maintain positive experiences.
Continues evaluation of new products, services, and any initiative related to customers, before launching.
بنك الاسكان يفتح باب التوظيف للعمل ضمن كادره قدم الان
Participate in digital and non-digital retail projects
Supervising and participating in the customers satisfaction surveys
بنك الاسكان يفتح باب التوظيف للعمل ضمن كادره قدم الان
Requirements :
Technical and personal skills
Bachelor’s degree in Business Administration, Marketing, or any related.
Minimum of 6 years of experience related to customer experience, customer services and services quality.
Excellent oral and verbal communication skills in both English and Arabic.
Excellent team player with good interpersonal skills
